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Customers may request a return within 30 days of delivery.

To be eligible for a return, the product must be:

• In its original condition
• Free from damage caused by misuse, neglect, improper installation, or unauthorized modifications
• Returned with all included accessories, manuals, and components

If your Frozin product arrives damaged or defective, please contact us within 7 days of delivery.

To process a damage or defect claim, we may request:

• Photos of the product
• Photos of the packaging
• A brief description of the issue
• Video documentation when applicable

If a manufacturing defect or shipping damage is confirmed, Frozin will provide replacement parts, a replacement product, repair service, or a full refund at our discretion.

For approved returns due to manufacturing defects, shipping damage, or products that do not function as intended, Frozin will cover the cost of return shipping.

For customer-remorse returns (ordered by mistake, no longer wanted, etc.), the customer is responsible for return shipping costs and any applicable restocking fees.

The following items are not eligible for return:

• Products damaged due to misuse, abuse, neglect, or improper maintenance
• Products modified or repaired by unauthorized parties
• Products damaged by freezing, improper winterization, or failure to follow operating instructions
• Clearance, custom, or special-order items unless defective

Once a returned product is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days after inspection and approval.

Shipping charges are non-refundable unless the return is due to a verified Frozin error, shipping damage, or product defect.

Orders may be canceled before shipment for a full refund.

Orders canceled after shipment may be subject to return shipping charges and applicable restocking fees.

For return requests or warranty assistance, please contact Frozin Customer Support: