Privacy Policy

When you use our website or place an order, we may collect:

• Contact details — name, email address, phone number, and shipping/billing address
• Order information — products purchased, order value, and delivery details
• Payment information — processed securely by Stripe; Frozin never stores your full card number
• Communications — messages you send through our contact or dealer application forms
• Usage data — pages visited, device/browser type, and approximate location, collected via cookies and analytics tools

• Process and fulfill your orders, including shipping and delivery updates
• Send order confirmations, receipts, and customer-service communications
• Respond to inquiries, return requests, and warranty claims
• Improve our website, products, and marketing
• Prevent fraud and comply with legal obligations

All payments are processed by Stripe, a PCI-DSS compliant payment processor. Your card details are transmitted directly to Stripe and are never stored on Frozin servers. Stripe's handling of your data is governed by its own privacy policy.

We use cookies and similar technologies, including Google Analytics, Google Ads, and Google Tag Manager, to understand how visitors use our site and to measure advertising performance. You can control or disable cookies through your browser settings; doing so may affect some site functionality.

We do not sell your personal information. We share data only with service providers who help us operate our business:

• Stripe — payment processing
• Shipping carriers — order delivery
• Email service providers — order and customer-service emails
• Google — analytics and advertising measurement

We may also disclose information when required by law or to protect our legal rights.

We retain order and account information as long as needed for business, tax, and legal purposes. We use industry-standard safeguards (encryption in transit, access controls) to protect your data, though no method of transmission over the internet is 100% secure.

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of marketing communications. To exercise these rights, contact us using the details below.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

Questions about this Privacy Policy? Reach out to Frozin Customer Support: